Return policy.

If you bought a watch from us online, by phone or by email, you have 14 calendar days from delivery to return it for a full refund. You do not need a reason, and we will not ask for one.

This is our own policy and sits on top of your Australian Consumer Law rights; it applies even when there is nothing wrong with the watch.

Watches collected in person from the showroom are excluded, because you had the chance to inspect the piece with a specialist before buying. Consumer guarantees still apply in full to those purchases.

The watch must come back in the condition it left, which means:

• Unworn beyond trying it on. Sizing the bracelet is fine; a fortnight of daily wear is not.
• Complete. Box, papers, spare links, tags and any accessory that came with it.
• Unaltered. Not serviced, polished, engraved, or opened by anyone else.
• Security tag intact, where one was fitted.

If a returned watch shows wear beyond inspection, we will contact you before doing anything. We may deduct the cost of restoring it, or return it to you, and we will always explain the assessment and show you the photographs it is based on.

We refund the full purchase price including original delivery, to the method you paid with. Bank transfers are returned to the account they came from, since we cannot redirect a refund elsewhere, which is a fraud-prevention requirement rather than an inconvenience we have chosen.

There is no restocking fee. Card surcharges are refunded along with the purchase price.

Depending on your bank, funds can take a further one to three business days to appear after we process the refund.

A watch that stops keeping time within the warranty period, arrives damaged, or does not match its description is not a change-of-mind return; it is a failure, and the 14-day window does not apply.

Tell us and we will arrange insured collection at our cost. Where the failure is major you choose between refund and replacement. Where it is minor we will repair it, and we will tell you honestly which category we think it falls into and why.

If a watch we sold you is ever shown to be inauthentic, we refund the full purchase price plus reasonable costs you incurred establishing it.

No time limit. No restocking fee. It applies to whoever owns the watch, not only the original buyer, because a guarantee that dies on resale is not much of a guarantee.

Authenticity is determined by the manufacturer or an independent authority we both accept. We have never had to honour this clause, and we intend to keep it that way.

• Watches collected in person from the showroom, for change of mind. Consumer guarantees still apply.
• Watches altered after delivery, whether polished, serviced, engraved or opened elsewhere.
• Bespoke or special-order pieces sourced specifically for you, where we told you at the time and you agreed in writing.
• Returns started after the 14-day window, for change of mind. Faults and authenticity are never time-limited.

If you are outside the window and unhappy, contact us anyway. We would rather find a solution than stand on a clause.

Where a watch was part-exchanged, a change-of-mind return unwinds both sides: we return your original watch and refund any cash you paid. If we have already sold your trade-in, we refund its agreed trade value in cash instead.

We hold every trade-in for the full 14-day window before offering it for sale, precisely so this stays possible.

Overseas buyers have the same 14 days. Return shipping and insurance are ours; import duties and taxes you paid on the way in are recoverable from your own customs authority, not from us, and we will supply whatever documentation they need.

International returns must be declared accurately as returned goods. We cannot advise on your local tax treatment.